At MyCart Online, your satisfaction is our priority. We understand that sometimes a product may not meet your expectations, and we offer a hassle-free return policy to ensure a smooth shopping experience.
Return Policy:
- Eligibility for Returns:
- Items must be returned within 7 days from the date of delivery.
- Items must be unused, unworn, and in their original condition with all tags and packaging intact.
- Certain items, such as intimate apparel, swimwear, and earrings, are not eligible for returns due to hygiene reasons.
- Return Process:
- Step 1: Contact our Customer Service: Email us at [customer service email] or call [customer service phone number] to initiate a return. Provide your order number, item(s) to be returned, and the reason for the return.
- Step 2: Receive Return Authorization: Our customer service team will provide you with a return authorization number and detailed instructions on how to proceed.
- Step 3: Pack and Ship: Carefully pack the item(s) in their original packaging. Include the return authorization number and a copy of the invoice. Ship the package to the return address provided by our team.
- Step 4: Inspection and Refund: Once we receive your returned item(s), our quality control team will inspect them. If the return is approved, we will process your refund within 7-10 business days. The refund will be issued to your original payment method or as store credit, depending on your preference.
- Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of high value. We are not responsible for items lost during return shipping.
- Exchanges:
- If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. This ensures the quickest and most efficient service.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately. Provide photos of the damaged or defective product, and we will arrange for a replacement or a full refund, including return shipping costs.
Contact Us:
If you have any questions or need further assistance with your return, please do not hesitate to contact us at support@mycartonline.in or +91 8285697725. Our team is here to help and ensure your satisfaction with every purchase.
Thank you for shopping at MyCart Online!