At MyCart Online, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our refund policy provides clear guidelines to help you understand our process.
Refund Policy:
- Eligibility for Refunds:
- Refunds are available for items returned within 7 days from the date of delivery.
- Items must be unused, unworn, and in their original condition with all tags and packaging intact.
- Items not eligible for returns, such as intimate apparel, swimwear, and earrings, are also not eligible for refunds.
- Refund Process:
- Step 1: Request a Return: Contact our customer service team at support@mycartonline.in or +91 8285697725 to initiate a return. Provide your order number and the item(s) you wish to return.
- Step 2: Return Authorization: Our team will provide you with a return authorization number and detailed instructions for returning the item(s).
- Step 3: Return the Item(s): Send the item(s) back to us following the instructions provided. Ensure you include the return authorization number and a copy of the invoice.
- Step 4: Inspection: Once we receive the returned item(s), our quality control team will inspect them.
- Step 5: Approval and Processing: If the return is approved, we will process your refund within 7-10 business days. You will receive a notification once the refund has been issued.
- Refund Methods:
- Refunds will be issued to your original payment method. For online payments, the refund will be credited back to the same account used for the purchase.
- For Cash on Delivery (COD) orders, refunds will be processed as store credit or through bank transfer, as per your preference.
- Deductions and Fees:
- In certain cases, a restocking fee may be applied, which will be communicated to you during the return process.
- Shipping charges for the original order are non-refundable unless the return is due to a defect or an error on our part.
- Non-Refundable Items:
- Gift cards, sale items, and final sale items are non-refundable.
- Items returned without proper authorization or beyond the 7-day return window will not be eligible for a refund.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer service team immediately. Provide photos of the damaged or defective product, and we will arrange for a replacement or a full refund, including return shipping costs.
Contact Us:
If you have any questions or need further assistance with your refund, please do not hesitate to contact our customer service team at support@mycartonline.in or +91 8285697725. Our team is here to help and ensure your satisfaction with every purchase.
Thank you for shopping at MyCart Online!